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MAR Officer / TRANSACTION MONITORING DEPARTMENT
Main functions:
- Establishing and improving MAR signal alert system applicable to the usual/normal trading activities of the Company
- Daily monitoring of the clients trading behaviour
- Identification and escalation to Compliance of the suspicious behaviour of a client - STOR report
- Preparation and provision of supporting documents / information for STOR reports
Main requirements:
- Experience with trading from 3 years, mainly in stocks, options
- Understanding trading behaviour
- Advance user of reporting tools
- Confident in data analysis
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Affiliate Manager / MARKETING DEPARTMENT
Main functions:
- Searching and identifying potential affiliates; recognising potential partners among clients
- Performing various marketing activities to promote partner program (on social media, forums, etc)
- Monitoring competitors’ affiliate campaigns and promotions
- Keeping affiliates up to date on program and product enhancements
- Ongoing communication with partners (replying to e-mails, follow-ups)
- Monitoring of partner activities and performance, including transactions check (fraud risk, unusual activities) with Compliance Department
- Identifying new active partners, potential opportunities to co-marketing, case studies
- Monitoring affiliate activity to ensure affiliate compliance with company policies and brand guidelines in all online channels
- Defining business needs and writing specifications of the partner program
- Coordinating work of developers, UX designers, graphic designers, software testers, content specialists
- Evaluating and validating affiliates needs and requirements
Main requirements:
- Attractive monthly salary according to experience
- Comfortable office in Limassol, Cyprus
- Work in a challenging area of the financial industry with one of the world's leading companies with exposure to a variety of products, processes and controls
- Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organisational success
We offer:
- Master or Bachelor degree
- Understanding of financial market trends
- Languages: russian / native, english / fluent
- Experience in field not less than 3 years
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Head of Back Office
The Role
- Head of Back Office (Hybrid Work Model) for a London based retail investment broker.
You will be responsible for
- Transactional controls – ownership of transactional controls for all equity products traded by the clients (stocks, ETF, bonds), ensuring full regulatory and legal compliance during transfer assets and corporate actions
- Supervision and support the back-office team regarding the maintenance of the client's trading accounts
- Implement Operations manuals, productivity, quality and customer-service standards, complete audits and supporting team managers in daily inquires and problems
- Lifecycle event monitoring and processing – including corporate actions
- Transaction Reporting - Investigation & resolution of breaks impacting Regulatory reporting – FCA, MiFID II and EMIR Transaction Reporting. Communications with compliance to clarify regulatory requirements for the reporting
- Investigations related to failures of reporting functionality and errors in reported data
- Participates in the signing of additional agreements with clients and the process of opening new accounts with prime brokers and custodians
- Developing and implementing policies and procedures to deal effectively with customer assets
- Coordinate and control the work Back-office department
- Implement Operations manuals, productivity, quality and customer-service standards, complete audits and supporting team of back officers in daily inquires and problems
- Engaging with product development and IT teams in the improving current products and system functionality. Taking part in the launch of new services/products from a transactions and statements reporting point of view
- Support other departments on an ad hoc basis with quantitative information of clients' activities
- Communicating with team and other stakeholders in a proactive manner to ensure the completion of tasks
- Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of learning opportunities for back-office employees
- Liaise with Senior Management team to make decisions for back office operational activities and set strategic goals
You must have
- 6+ years in Operations demonstrated through work experience
- Deep understanding of reorganizations, warrants/rights exercise, tenders, mergers, unit separations, SPACs, liquidations, ADR terminations, optional dividends, etc
- Master’s degree in Business, Finance, or related field
- Deep understanding of UK/US securities market, settlement period of executed trades
- Dealing with high-value instructions, ability to work to deadlines and projects within a team environment
- Ability to use advanced formulas and pivot tables in MS Excel
Preferable but not essential
- MiFID and MiFIR Knowledge
- Experience in working in a custody and CASS environment would be a significant advantage
- Knowledge of DTC's functionality and CA processing will be an advantage
- Russian is preferable but not required
Equal Opportunities
We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Send us resume -
Customer Support Manager
The Role
- Customer Support Manager (Hybrid Work Model) for a London based retail investment broker.
You will be responsible for
- Responding to existing customer inquiries through all company-accepted communication channels (phone, e-mail, ticket-system, etc.)
- Developing and implementing policies and procedures to deal effectively with customer requirements and complaints
- Ensuring full regulatory and legal compliance during customer communication
- Improving the quality of customer service by implementing best practices
- Understanding KYC Compliance processes and procedures and confidently perform them in practice
- Taking responsibility for ensuring that customer interaction is delivered to best industry practice standards
- Working constructively as part of a team to complete tasks to deliver a high level of customer satisfaction
- Prioritising competing tasks in a busy environment
- Communicating with team and other stakeholders in a proactive manner to ensure the completion of tasks
- Analysing and dealing with issues, seeking support as required and taking decisions
You must have
- Bachelor/Masters in Economics/Finance
- 1-3 years of experience in Customer Support in the financial/investment sector (experience in Investment Brokerage is preferable)
- Excellent written and verbal communication skills with a customer-centric mindset
Preferable but not essential
- MiFiD Knowledge
- Multiple languages (Russian is preferable but not required)
Equal Opportunities
We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Send us resume -
Treasury Operations
The Role
- We are recruiting for a specialist in a Treasury department (Hybrid Work Model) to work in our London based retail investment broker. Dependent on experience, the position can be adjusted accordingly.
You will be responsible for
- Responsible for all Back Office duties related to payments, ensuring all payments are processed accurately and in a timely manner, complying with all procedures
- Delivering daily cash positions
- Timely settlement and confirmation of trades
- Investigate and report suspicious activity to the Head of Compliance and MLRO
- Developing best practice for treasury operations processes
- Complete day by day checking of corporate bank accounts and distribution of incoming assets
- Engaging with product development and IT teams in the improving current payment services
- Communicating with team and other stakeholders in a proactive manner to improve current procedures
- Analysing and dealing with issues, seeking support as required and taking decisions
You must have
- Bachelor/Masters in Economics/Finance
- Extensive experience in back-office treasury management, especially investment brokerage operations
- Operating experience with online banking and payment systems
- Knowledge of domestic and international payments guidelines, scheme rules and regulatory framework, working knowledge of AML procedures, and understanding of reconciliation processes and statement reporting
- Strong attention to detail
Preferable but not essential
- MiFiD and MiFIR Knowledge
- Russian is preferable but not required
Equal Opportunities
We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Send us resume -
Head of Accounting
The Role
- Head of Accounting (Hybrid Work Model) for a London based retail investment broker. This is a significant role that collaborates with the team members and the board in offering help on a scope of everyday activities, including administration of meetings, project management, business research, clients’ communication to help ensure the smooth running of the office.
You will be responsible for
- Processing all of the operational payments: manual and automated. Ensure all payments are handled
- Processing of all intercompany and client money transfers, cash allocation and transfers between accounts
- Transfer business requirements to the Developing team in order to ultimately achieve a smooth implementation and automatization of payment processes
- Product owner for the entire payment process
- Dashboards & Reporting on payments (quantity of payments with different breakdowns, claims, average resolution time, etc)
- Develop the payments calendar
- Cash forecasting
- Daily clients and administrative payments
- Daily control of payment execution
- Communications with banks, payment systems and internal divisions of the company
- Support electronic banking systems Day-to-day activities / document flow
- Work with the clients support team to ensure resolution of payment-related problems
- Assist with payment reconciliation
- Analysis, identification, prioritization and solution of tasks related to the conduct of payment transactions
- Search for new ideas and tools, as well as optimization of payment processes, work with the development team to identify actionable areas for improvement
- Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of learning opportunities for accounting department employees
- Liaise with Senior Management team to make decisions for accounting operational activities and set strategic goals
You must have
- Master’s degree in Business, Finance, or related field
- 6+ years in Operations demonstrated through work experience in UK investment firms
- A meticulous approach to tasks, together with strong organisational skills and an eye for detail are also crucial, as well as an eagerness to learn
- Strong organisational skills and the ability to meet deadlines and manage multiple tasks
Preferable but not essential
- Multiple languages (Russian is preferable but not required)
Equal Opportunities
We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Send us resume -
IT Administrator Part-time
The Role
- IT Administrator part-time for a London based retail investment broker. This is a significant role that collaborates with the team members and the board in offering help on a scope of everyday support activities, including administration of IT services, IP telephone, e-mail, remote desktops.
You will be responsible for
- Solving appeals and providing support to Company employees and divisions for Systems Administration and Network related issues
- Troubleshooting of technical cases related to Systems Administration and Networking
- Escalating to Freedom Finance Holding technical support Team any issues which can’t be resolved at current level of expertise/access
- Liaising with both external parties and internally for improving Company’s existing infrastructure and services/products
- Expanding Infrastructure and computing facilities, as per Company's plan
- Keeping relevant documentation and databases up-to-date and in proper order
- Improving technical level of colleague’s expertise by means of learning and sharing personal experience/skills
- Research, development and implementation of the technologies/solutions aimed to maintain competitiveness of the Company globally
- Escalating to Department Managers / Director any subjects that are not rectified in timely manner
- Identify new tools and technologies to better team collaboration and serving the customers
You must have
- Bachelor / Master degree in IT
- Russian, English languages (advanced level)
- Relevant experience from 1-3 years // students in relevant field might also be considered
Equal Opportunities
We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Send us resume -
Custody Asset & Client Money (CASS) Reconciliation Team
Key Skills and attributes
- Reconciling custody asset holdings to external records kept by registrars/fund administrators
- Communicating with third parties to obtain statements and transaction information
- Identifying and escalating asset discrepancies with the relevant internal departments
- Documenting and monitoring progress of the resolution of asset discrepancies
- Calculating the value of custody asset shortfalls to segregate in the client money account
- Producing accurate management information
- Managing workloads to ensure all tasks are completed within deadlines
- Ensuring all processes are performed as set out in CASS compliant written procedures
- Being aware of, and making reference to, the CASS 6 and 7 regulations that govern many of the activities of the Client Accounting Department
- Providing support to other teams in the department when required
The Role
- We are currently recruiting for a Client Money and Asset Administrator to join our Custody Asset Reconciliations Team.
- CASS Reconciliations Team is responsible for ensuring all client money and assets held by Freedom Prime for clients are recorded accurately. We must be able, at any time, to distinguish client money and assets held for one client from client money and assets held for any other client. The various roles within client accounting all facilitate this.
Equal Opportunities
We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Send us resume
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Head of Representative Office
Main functions:
- Establish, develop and maintain positive business and customer relationships
- Identify prospective customers, lead generation and conversion
- Actively review media solutions and advertising campaign performance on a regular basis to ensure needs are met and a high level of customer satisfaction is achieved
- Search and development of local SMM network to increase brand recognition on a local market and growth of client base
- Coordinate sales effort with team members and other departments
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Meet and exceed revenue and net assets targets, achieving KPI's in all areas
Main requirements:
- Degree in finance, economics, marketing
- Experience in Business development
- Strong communication with official and regulatory bodies
- Skills and experience in investment products, FINTECH, customer’s relations
- Knowledge of languages: Polish, English at an advanced level
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Customer Support Manager
Main functions:
- Working with existing clients, assistance in solving their technical issues and others
- Improving the quality of customer service by implementation of best practices
- Monitoring the processing of client requests
- Dealing with customer complaints
- Introducing of high standards of customer service
- KYC process implementation
Main requirements:
- Bachelor / Master of Economics / Finance
- Experience in Customer Support for the financial / investment sector from 1-2 years and/or experience in Brokerage
- Knowledge of languages: : Polish, English at an advanced level
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Head of Representative Office
Main functions:
- Establish, develop and maintain positive business and customer relationships
- Identify prospective customers, lead generation and conversion
- Actively review media solutions and advertising campaign performance on a regular basis to ensure needs are met and a high level of customer satisfaction is achieved
- Search and development of local SMM network to increase brand recognition on a local market and growth of client base
- Coordinate sales effort with team members and other departments
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Meet and exceed revenue and net assets targets, achieving KPI's in all areas
Main requirements:
- Degree in finance, economics, marketing
- Experience in Business development
- Strong communication with official and regulatory bodies
- Skills and experience in investment products, FINTECH, customer’s relations
- Knowledge of languages: Estonian, English at an advanced level
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Customer Support Manager
Main functions:
- Working with existing clients, assistance in solving their technical issues and others
- Improving the quality of customer service by implementation of best practices
- Monitoring the processing of client requests
- Dealing with customer complaints
- Introducing of high standards of customer service
- KYC process implementation
Main requirements:
- Bachelor / Master of Economics / Finance
- Experience in Customer Support for the financial / investment sector from 1-2 years and/or experience in Brokerage
- Knowledge of languages: Estonian, English at an advanced level
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Head of Representative Office
Main functions:
- Establish, develop and maintain positive business and customer relationships
- Identify prospective customers, lead generation and conversion
- Actively review media solutions and advertising campaign performance on a regular basis to ensure needs are met and a high level of customer satisfaction is achieved
- Search and development of local SMM network to increase brand recognition on a local market and growth of client base
- Coordinate sales effort with team members and other departments
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Meet and exceed revenue and net assets targets, achieving KPI's in all areas
Main requirements:
- Degree in finance, economics, marketing
- Experience in Business development
- Strong communication with official and regulatory bodies
- Skills and experience in investment products, FINTECH, customer’s relations
- Knowledge of languages: Italian, English at an advanced level
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Customer Support Manager
Main functions:
- Working with existing clients, assistance in solving their technical issues and others
- Improving the quality of customer service by implementation of best practices
- Monitoring the processing of client requests
- Dealing with customer complaints
- Introducing of high standards of customer service
- KYC process implementation
Main requirements:
- Bachelor / Master of Economics / Finance
- Experience in Customer Support for the financial / investment sector from 1-2 years and/or experience in Brokerage
- Knowledge of languages: : Italian, English at an advanced level
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Head of Representative Office
Main functions:
- Establish, develop and maintain positive business and customer relationships
- Identify prospective customers, lead generation and conversion
- Actively review media solutions and advertising campaign performance on a regular basis to ensure needs are met and a high level of customer satisfaction is achieved
- Search and development of local SMM network to increase brand recognition on a local market and growth of client base
- Coordinate sales effort with team members and other departments
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Meet and exceed revenue and net assets targets, achieving KPI's in all areas
Main requirements:
- Degree in finance, economics, marketing
- Experience in Business development
- Strong communication with official and regulatory bodies
- Skills and experience in investment products, FINTECH, customer’s relations
- Knowledge of languages: French, English at an advanced level
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Customer Support Manager
Main functions:
- Working with existing clients, assistance in solving their technical issues and others
- Improving the quality of customer service by implementation of best practices
- Monitoring the processing of client requests
- Dealing with customer complaints
- Introducing of high standards of customer service
- KYC process implementation
Main requirements:
- Bachelor / Master of Economics / Finance
- Experience in Customer Support for the financial / investment sector from 1-2 years and/or experience in Brokerage
- Knowledge of languages: French, English at an advanced level
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